Front and Client Support Specialist #226811 Customer Service & Call Center - Guernsey, WY at Geebo

Front and Client Support Specialist #226811

This is an exciting opportunity for someone with extensive leadership experience in Wealth Management/ Private Banking to further develop their career and lead the Front Support Services team, partnering with key stakeholders across the platform.
The role will provide the right candidate with a broad spectrum of management responsibility across the constituent parts of the team (Account Management, Client Onboarding, and Client Services) at a unique time as we begin the forthcoming integration with UBS.
The successful candidate will be responsible for managing the team's provision of high quality service to the Front teams, and ensuring that a robust and well-understood control framework continues to operate effectively to identify and prevent errors.
The candidate will be required to partner with key colleagues across First and Second Lines of defence, and where required provide resource and support to ensure specific project deadlines are met.
Your future colleaguesReporting to the Country COO, the Head of Front Support Services leads a team of nine people and has a key leadership role in a dynamic and evolving business.
The role demands excellent communication skills and a can-do attitude and involves working closely with teams across the wider organisation both locally and overseas.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural valuesWe are looking for someone with:
A good understanding of the Private Bank/Wealth Management industry, processes and risks along with comprehensive tax knowledge.
Proven leadership and people management skills, with an ability to establish effective working relationships at all levels of a large organization, on-island and across the region (mainly UK and Switzerland) The ability to make appropriate risk-based judgements within the letter and spirit of our regulatory, legal and compliance frameworks A good understanding of operational processes including payments, securities, foreign exchange Self-driven and highly motivated to collaborate in an inspiring culture, the ability to proactively determine opportunities to improve processes, increase efficiency and controls An understanding of the value of diversity in the workplace and dedication to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work#LI-CSJOB Recommended Skills Account Management Banking Services Communication Customer Service Defence Foreign Exchange Markets Estimated Salary: $20 to $28 per hour based on qualifications.

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